Refunds & Pass Printing
Money Back Guarantee for 2021/22 Lake Louise Season Passes
Cancel your 2021/22 Season Pass anytime before winter opening day and receive a full refund less a 2.5% processing fee - no questions asked. If you wish to refund your unused Season Pass before opening day please send an email to firstname.lastname@example.org with your name and pass number, and we will contact you as soon as possible.
*For extended refund insurance, we recommend adding the "Refund Option" to your Season Pass order. See below for details.
Extended Refund Insurance for 2021/22 Lake Louise Season Passes
Lake Louise Season Pass Refund Insurance can be purchased for $45 per individual pass, $99 on a Family Pass, $45 on a Parent Pass, and $25 on a Child Pass. There will be no refunds whatsoever on a Lake Louise Season Pass after opening winter day unless Refund Insurance was added at the time of pass purchase. Refund Insurance is only valid as a result of medical conditions supported by a doctor's certificate, or a transfer of employment supported by a letter from your employer. Refund Insurance is non-refundable and not available for Spring Pass, Corporate Pass, VIP Parking, VIP Add-Ons, Lockers, Tiger Passes, Super Senior passes or Grade 2 Funpass.
Refund amounts are based on the following formula. The cost of your Season Pass less the number of days skied (multiplied by the daily rate for the age category applicable to the pass) to a maximum of the percentage listed opposite the date of the claim.
|Date of Claim||Refunds|
|Prior to Opening||100%|
|Prior to December 15, 2021||75%|
|Prior to February. 1, 2022||50%|
|Prior to March 1, 2022||25%|
|After March 1, 2022||0%|
If you have purchased extended refund insurance and wish to refund your Season Pass please send an email to email@example.com with your name, pass number, and the reason for your refund request. We will contact you as soon as possible.
Picking Up Your 2021/22 Season Pass
Season passes can be picked up at any of the following locations once we have begun pass processing. A Release of Liability Form (waiver) must be read, understood and signed before your pass will be issued (click here to view the waiver). You can fill out your waiver online (we will email you a link this summer), or you can print your waiver, fill it out, and bring it with you when come to pick-up your pass. Proof of age must also be presented.
Season Passes can be picked up at these locations:
On Mountain - Guest Services
Calgary Sales Office
|Experience Lake Louise
#2, Building B
201 Village Rd
Lake Louise, Alberta, Canada
|Ski Big 3 Adventure Hub
114 Banff Ave
Exchanges For Unused/Expired Day Tickets
It is the policy of The Lake Louise Ski Resort "LLSR" that the following guidelines are utilized with respect to the issuance of Snow Checks relating to Unused / Expired Day Tickets and Unused, or portions thereof.
- Refunds will NOT be provided for Unused / Expired Day Tickets or Unused.
- For all Unused and Expired Day Tickets, following the end of a ski season, and until April 30th of the next ski season, customers may exchange their Day Ticket for one (1) "Snow Check", valid any time during the ski season following the original season of expiry, by paying a $20.00 upgrade fee per ticket.
- Snow Check requests for the next ski season will only be available for issue from the end of the ski season, for which the originals were valid.