Refunds & Pass Printing

2019/20 Product Exchange And Refund Inquiries

Click here to learn about our 2019/20 exchange/refund policies due to COVID-19.

Lake Louise Season Pass Refunds For Unused Passes

We would like to assure you that you can purchase your 2020/21 Season Pass with confidence. If at any time you change your mind about owning a Season Pass, your unused pass will be promptly refunded in full, less a 2% processing charge, with no questions asked. 

For extended insurance, we recommend adding Refund Insurance to your season pass order.  See below for details.

Lake Louise Season Pass Extended Refund Insurance

Lake Louise Season Pass Refund Insurance (Refund Option) can be purchased for $40 per pass, $90 on a Family Pass, $65 on a Parent Pass, and $20 on a Child Pass. There will be no refunds whatsoever on Lake Louise Season Passes unless the Refund Option is added at the time of pass purchase. The Refund Option is only valid as a result of medical conditions supported by a doctor's certificate, or a transfer of employment supported by a letter from your employer. The Refund Option is not refundable. The Refund Option is not available for the Spring Pass, Corporate Pass, VIP Parking, VIP Add-Ons, Lockers, Tiger Passes, Super Senior passes and Grade 2 Funpass.

Refund amounts are based on the following formula. The cost of your Season Pass less the number of days skied (multiplied by the daily rate for the age category applicable to the pass) to a maximum of the percentage listed opposite the date of the claim.

Date of Claim Refunds
Prior to Opening 100%
Prior to December 15, 2020 75%
Prior to February. 1, 2021 50%
Prior to March 1, 2021 25%
After March 1, 2021 0%

Exchanges For Unused/Expired Day Tickets

It is the policy of The Lake Louise Ski Resort "LLSR" that the following guidelines are utilized with respect to the issuance of Snow Checks relating to Unused / Expired Day Tickets and Unused, or portions thereof.

Procedure

  1. Refunds will NOT be provided for Unused / Expired Day Tickets or Unused.
  2. For all Unused and Expired Day Tickets, following the end of a ski season, and until April 30th of the next ski season, customers may exchange their Day Ticket for one (1) "Snow Check", valid any time during the ski season following the original season of expiry, by paying a $20.00 upgrade fee per ticket.
  3. Snow Check requests for the next ski season will only be available for issue from the end of the ski season, for which the originals were valid.

Picking Up Your Season Pass

Season passes can be picked up at the Lake Louise Ski Resort at our Guest Services Department, our Calgary Sales Office, or Experience Lake Louise (located in Samson Mall). When you come to pick up your season pass a Release of Liability form must be read, understood, and signed prior to your pass being issued. In addition, proof of age must also be presented.

Season Passes can be printed and picked up at the following locations

On Mountain - Guest Services
The Lake Louise Ski Resort
1 Whitehorn Road
Lake Louise, Alberta, Canada
T0L 1E0
Phone 1-877-956-8473

Calgary Sales Office
The Lake Louise Ski Resort
#934 - 15 Avenue SW
Calgary, AB
T2R 0S3
Phone 1-403-244-4449

Experience Lake Louise
#2, Building B
Samson Mall
201 Village Rd
Lake Louise, Alberta, Canada
T0L 1E0
Phone 1-403-522-1319
Ski Big 3 Adventure Hub
114 Banff Ave
Banff, AB
T1L 1J4
Phone: 1-403-762-4754