Refunds & Pass Printing

Money Back Guarantee for 2021/22 Lake Louise Season Passes

Cancel your 2021/22 Season Pass anytime before winter opening day and receive a full refund less a processing fee - no questions asked. If you wish to refund your unused Season Pass before opening day please send an email to gs.calgary@skilouise.com with your name and pass number, and we will contact you as soon as possible.

*For extended refund insurance, we recommend adding the "Refund Option" to your Season Pass order. See below for details.

Extended Refund Insurance for 2021/22 Lake Louise Season Passes

Lake Louise Season Pass Refund Insurance can be purchased for $45 per individual pass, $99 on a Family Pass, $45 on a Parent Pass, and $25 on a Child Pass. There will be no refunds whatsoever on a Lake Louise Season Pass after opening winter day unless Refund Insurance was added at the time of pass purchase. Refund Insurance is only valid as a result of medical conditions supported by a doctor's certificate, or a transfer of employment supported by a letter from your employer. Refund Insurance is non-refundable and not available for Spring Pass, Corporate Pass, VIP Parking, VIP Add-Ons, Lockers, Tiger Passes, Super Senior passes or Grade 2 Funpass.

Refund amounts are based on the following formula. The cost of your Season Pass less the number of days skied (multiplied by the daily rate for the age category applicable to the pass) to a maximum of the percentage listed opposite the date of the claim.

Date of Claim Refunds
Prior to Opening 100%
Prior to December 15, 2021 75%
Prior to February. 1, 2022 50%
Prior to March 1, 2022 25%
After March 1, 2022 0%

If you have purchased extended refund insurance and wish to refund your Season Pass please send an email to gs.calgary@skilouise.com with your name, pass number, and the reason for your refund request. We will contact you as soon as possible.

Picking Up Your 2021/22 Season Pass

Season passes can be picked up at any of the following locations once we have begun pass processing. A Release of Liability Form (waiver) must be read, understood and signed before your pass will be issued (click here to view the waiver). Please complete your 2021/22 waiver online before you come to pick-up your pass (we will email your online waiver link this summer).

Season Passes can be picked up at these locations:

On Mountain - Guest Services
The Lake Louise Ski Resort
1 Whitehorn Road
Lake Louise, Alberta, Canada
T0L 1E0
Phone 1-877-956-8473

Calgary Sales Office
The Lake Louise Ski Resort
#934 - 15 Avenue SW
Calgary, AB
T2R 0S3
Phone 1-403-244-4449

Experience Lake Louise
#2, Building B
Samson Mall
201 Village Rd
Lake Louise, Alberta, Canada
T0L 1E0
Phone 1-403-522-1319
Ski Big 3 Adventure Hub
114 Banff Ave
Banff, AB
T1L 1J4
Phone: 1-403-762-4754

Exchanges For Unused/Expired Day Tickets

It is the policy of The Lake Louise Ski Resort "LLSR" that the following guidelines are utilized with respect to the issuance of Snow Checks relating to Unused / Expired Day Tickets and Unused, or portions thereof.

Procedure

  1. Refunds will NOT be provided for Unused / Expired Day Tickets or Unused.
  2. For all Unused and Expired Day Tickets, following the end of a ski season, and until April 30th of the next ski season, customers may exchange their Day Ticket for one (1) "Snow Check", valid any time during the ski season following the original season of expiry, by paying a $20.00 upgrade fee per ticket.
  3. Snow Check requests for the next ski season will only be available for issue from the end of the ski season, for which the originals were valid.