Season Pass refunds for unused passes
Cancel your unused 2020/21 Season Pass (and add-ons*) anytime and receive a full refund less a 2% processing fee - no questions asked. For extended insurance (for a pass that has been used) we recommend adding the Refund Option to your pass order.
*Season Pass add-ons include VIP Parking, Storage Locker, VIP Base Area Lift Priority and VIP Combo.
Season Pass Extended Refund Insurance
There will be no refunds whatsoever on used Season Passes unless Refund Insurance (Refund Option) is added to your pass at the time of purchase. The Refund Option is only valid as a result of medical conditions supported by a doctor's certificate, or a transfer of employment supported by a letter from your employer. The Refund Option is not refundable. The Refund Option is not available for the Spring Pass, Corporate Pass, VIP Parking, VIP Add-Ons, Lockers, Tiger Passes, Super Senior passes and Grade 2 Funpass. Click here for more details.
Picking up your pass
Season Passes can be picked up at the Lake Louise Ski Resort at our Guest Services Department, our Calgary Sales Office, or Experience Lake Louise (located in Samson Mall). Click here for directions.